Monica Gobrail

Monica Gobrail has a diverse work experience in the healthcare industry. Monica began their career in 2014 as a Hospital Pharmacist at Salam Hospital Pharmacy, where they dispensed drugs to inpatient and outpatient departments. Monica also handled insurance companies for approvals and provided information to patients. In 2016, Monica joined Medmark Egypt, initially as a Customer Service Advisor, where they maintained positive customer relationships and resolved complaints. Monica then progressed to the role of Case Management Advisor, where they received and handled clients' requests, ensuring fulfillment and communication with the concerned department. Monica later became a Case Management Senior Advisor and Case Management Unit Head, monitoring team performance and handling escalations. Their work experience demonstrates their expertise in case management, customer service, and pharmacy operations.

Monica Gobrail has a Bachelor's Degree in Pharmacy and Biotechnology, which they obtained from The German University in Cairo from 2009 to 2014. Prior to that, they completed their High School education at Saint Mary School from 1996 to 2009, with a focus on Biological Science. Monica also holds a certification in Soft Skills from IMPACT, although the exact date of obtaining it is not provided.