Ivy Lou

Ivy Lou possesses extensive experience in the Services industry, currently serving as a Senior Expert at 美团 and a Senior Manager of Price Management at 美菜. Additionally, Ivy holds positions as a Senior Data Analyst at both 京东物流 and JD.COM. With a background as a Staff Researcher at Lenovo since 2010, Ivy has developed strong skills in end-to-end Services operation and management, focusing on process development and vendor management. Ivy's expertise includes 8 years in Call Centre, Field Service, Parts Operation, Warranty Management, and Service Cost Management, with a proven ability to build relationships with global service providers and establish an effective Service delivery network. Ivy holds a Bachelor's degree in Information Technology from Shaanxi University of Science and Technology and a Master's degree in Computer Science and Technology from Renmin University of China.