Katrina S.

Katrina S. is a dedicated customer experience professional with extensive experience in various roles primarily focused on customer service and team management. Currently serving as a Customer Experience Associate at Melio since November 2022, Katrina previously completed a Customer Experience Fellowship at KindWork, where skills in feedback, customer handling, and HIPAA compliance were honed. With a strong background in retail management and sales, Katrina has held positions including Assistant Manager at Blue Marble Ice Cream and District Manager at OddFellows Ice Cream Co., overseeing operations, managing teams, and resolving customer concerns. Education includes an HS Diploma in Environmental Studies from South Shore Educational Complex and studies at CUNY New York City College of Technology. Proficiencies include Zendesk, Intercom, and Google Suite.