Sawu J.

Sawu J. has extensive experience in customer experience and operations management, currently serving as Head of Customer Experience at Melio since March 2021, after holding roles as Director of Customer Experience and Payment Operations Manager. Prior experience includes positions as Pharmacy Experience Manager at Capsule and Senior Lead at Jetblack, where Sawu also worked as Customer Experience Team Lead. Earlier roles feature contributions at Dia&Co as Customer Experience Lead and at Anthropologie as Customer Care Team Lead. Additionally, Sawu facilitated a research study at Bank Street College of Education and served as Senior Customer Associate at Urban Outfitters. Academic credentials include a Bachelor's degree in Psychology from Ithaca College, where research was presented at several prominent psychology conferences.