James McHenry

James McHenry's work experience includes various roles and positions at different companies. James is currently the Co-founder & CEO of MelodyArc, where they are working on improving customer service for merchants and customers. Prior to that, they worked at Walmart as the Vice President of Customer Service Defect Discovery and later as the Chief Operating Officer (COO) of Jet Black. In these roles, they were responsible for leading operations, managing teams, and overseeing budgets.

Before joining Walmart, James worked at Amazon where they held multiple positions, including General Manager of the Wedding department, Senior Manager of Program Management for Amazon Retail, Senior Americas Program Team Business Manager for Customer Service, Network Quality Manager for Customer Service, and Amazon Customer Excellence Systems (ACES) Manager for Customer Service. In these roles, they led various initiatives to improve customer service quality, expand product selection, and drive continuous improvement.

Prior to their time at Amazon, James worked at La-Z-Boy in roles such as Director of Production for a Cut and Sew Facility, Director of Lean Production, and Manager for Quality, Safety, and Continuous Improvement. In these positions, they implemented lean manufacturing principles, enhanced processes, and achieved significant cost reductions.

Overall, James has a wealth of experience in leadership, operations management, customer service, and continuous improvement across different industries.

James McHenry has a Master of Business Administration (MBA) in International Business from the University of Redlands. James also holds a Bachelor of Arts (B.A.) in Economics from California State University-San Bernardino. In 2011, they completed the Toyota Kata program at the University of Michigan. In addition, McHenry has earned a Lean Bronze Certification from SME in 2012 and a Lean Six Sigma Black Belt Certification from California State Polytechnic University-Pomona in 2009.