Yago da Silva

Yago da Silva is a Customer Insights Representative at Mentimeter since April 2019, where responsibilities include sharing product and user experience insights with stakeholders to enhance product development. Previously, Yago worked as a Customer Support Agent, focusing on user support and feedback while managing localization initiatives for Brazilian Portuguese resources. Prior experience includes serving as an English Teacher at Skill Idiomas from June 2014 to August 2018, developing lesson plans and performing general teaching duties. Yago earned a Master's degree in Social Sciences from Uppsala University (2018-2020) and a Bachelor's degree in Social Sciences from Universidade Estadual Paulista Júlio de Mesquita Filho (2014-2018), with additional training at Berghs School of Communication (February-May 2021).