Collin Murray

Collin Murray currently serves as the Head of Support at Mercury, beginning in January 2024. Prior to this role, Collin spent a decade at Zendesk, where responsibilities included directing the Customer Experience Service Desk, managing escalation processes, and leading a team of up to 33 employees in customer advocacy. Earlier experience includes an internship as an Employment Specialist with Colony Brands, conducting interviews for seasonal positions, and roles in media production and technical support during time at the University of Wisconsin-Platteville and UW-Madison, respectively. Collin holds a Bachelor of Business Administration with a Human Resources emphasis from the University of Wisconsin-Platteville and has also completed a Nanodegree in Data Foundations from Udacity.