Jason K.

Jason K. has extensive experience in the fields of customer service, billing, and analytical processes. Currently serving as a Switch Analyst at Mercury NZ since November 2018, Jason K. specializes in enhancing on-boarding experiences, resolving escalations, and ensuring compliance within Switch Process functions. Previously, Jason K. worked as a Billing and Payment Representative at Mercury NZ from 2016 to 2018, demonstrating a strong command of billing systems and consistently meeting deadlines. Prior roles include an 8-year tenure as a Customer Service Representative at Mercury NZ, where outstanding interpersonal skills were employed to foster customer relations, and as an Engineer and Process Technician at Alto Packaging Limited from 2003 to 2008. Educational qualifications include a National Certificate in Plastics Processing Technology Level 4: Injection Moulding from Manukau Institute of Technology, a first-class Diploma in Chemical Engineering from VPM Polytechnic College in India, and a Diploma in Business Management with a focus on Business/Managerial Economics from Vidya Prasarak Mandals Dr V N Bedekar Institute of Management Studies.