John S J

John S J has extensive experience in service delivery and program management, currently serving as Service Delivery Manager at MeritGroup since April 2015. Prior to this role, John held positions as Programme Manager at GMS Group - Integrated Solutions, focusing on customer loyalty initiatives; Manager of Telesales Operations at Matrimony.com Pvt Ltd, where performance targets were established; and Program Manager at TVB Marketing India Pvt. Ltd., promoting a loyalty membership program. Earlier roles include Sales Manager and Business Development Manager, emphasizing strategic planning and business opportunities in the travel and hospitality sectors. John holds an MBA in Human Resources Management from Anna University and a BA in English Literature from Loyola College.