Michael Jacobi

Director Customer Journey Management at Messe München

Michael Jacobi currently serves as the Director of Customer Journey Management and Head of Product & Innovation Lab at Messe München since October 2021. Prior experience includes a position as Senior Expert in Product & Project Management at Conrad Electronic Group, focusing on digital sourcing platforms, and roles at OSRAM as Strategic Project Manager and Manager of the Digital Launchpad, where responsibilities encompassed key digital innovations, market research, and project management for significant cost efficiency initiatives. Michael also founded JMG Webconsulting, managing online presence for industrial clients, and held roles in e-commerce and community management at SportScheck and Mountix AG. Michael holds a Master of Arts in Business Administration with a focus on Media and Online Marketing, and a Bachelor of Arts in Business Administration with a focus on E-Commerce, both from Hochschule für angewandtes Management.

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