Jefferson Cardoso

Jefferson Cardoso has a diverse work experience spanning over a decade. Jefferson started their career at Capgemini, where they worked as a Project Management and QA Consultant, overseeing multiple projects and ensuring contract adherence, resource allocation, and risk mitigation. Jefferson also worked as a Pre-Sales and New Projects Analyst, managing consulting work and developing sales presentations and proposals. Additionally, they served as a Business Analyst, conducting analysis and proposing functional improvements for clients.

Moving forward, Jefferson joined Cast IT Group as a Project Management Analyst, where they managed the execution of contracts for the development and maintenance of applications for strategic clients in the Brazilian public sector. Jefferson also facilitated project management consulting and resource allocation.

Next, they worked at JivoChat as a Key Account & Implementation Manager, supervising the implementation and activation of JivoChat's solution for clients. Jefferson also handled the sales cycle management and administered the partner and reseller network.

After that, they joined Senetic as a Cloud and Software Account Manager, coordinating the implementation of Microsoft solutions in strategic clients and managing the sales lifecycle of SaaS solutions. Jefferson also supported digital marketing strategies and oversaw supplier management.

Following that, Jefferson worked at Digitrack - Mobility & Technology as a Customer Success, Implementation & Support Coordinator, overseeing software implementations and ongoing support. Jefferson defined the customer success team's service model, managed a team of analysts, and coordinated onboarding, training, and follow-up for new customers.

Jefferson then joined SINAI Technologies Inc. as an Implementation & Customer Success Manager, championing the management, implementation, and deployment of SINAI's decarbonization software to diverse industries. Jefferson cultivated long-term relationships with decision-makers and orchestrated the integration of internal departments for comprehensive client support.

In their previous role at DataMilk, Jefferson served as a Customer Success Specialist, providing post-sales support to AI enterprise customers. Jefferson managed the customer journey, directed customers towards product features that met their business needs, and developed and implemented strategic plans for deployment and adoption programs.

Currently, they are working at Metadata as a Technical Customer Success Manager, focusing on customer success in a technical capacity.

Overall, Jefferson Cardoso's work experience showcases their expertise in project management, customer success, implementation, and sales, with a strong focus on providing comprehensive support and delivering strategic solutions to clients.

Jefferson Cardoso completed their undergraduate education from 2011 to 2016 at Universidade Paulista, where they earned a degree in Information Technology Management. During this time, their field of study focused on Information Technology.

In 2017, Jefferson enrolled in UNICV - Centro Universitário Cidade Verde and obtained an MBA in Project Management in 2018. This degree specialized in IT Project Management.

In addition to their formal education, Jefferson obtained several certifications. In September 2019, they became PMO-CP certified by the PMO Global Alliance. In May 2020, they obtained the Scrum Fundamentals Certified certification from SCRUMstudy - Accreditation Body for Scrum and Agile. Most recently, in July 2022, Jefferson acquired the certification in International Project Management, called "Gestão de Projetos Internacionais," from LinkedIn.