Kristine Poznanski

Kristine Poznanski serves as Executive Vice President at MetLife, leading Global Business Solutions and Global Customer Solutions. With a focus on enhancing the customer service experience across various channels, Kristine is responsible for integrating omnichannel experiences and driving new sales through direct channels. Prior to MetLife, Kristine held multiple leadership roles at Merrill Lynch/Bank of America, including Managing Director of the Direct Division and Online Platforms, where responsibilities encompassed P&L management, new business development, and client acquisition. Kristine's experience spans over 19 years in financial services, with a strong emphasis on operational efficiency, customer experience enhancement, and strategic transformation initiatives. Kristine graduated from Rutgers University.