Louise Smith

Louise Smith is an experienced operations leader with a robust background in financial services. Currently serving as Head of Operations at Metro Bank (UK) since June 2019, Louise has previously held senior roles including Head of Operational Finance and Cancellations at Complete Cover Group, Head of Debt Management at Pulse Cashflow Finance Limited, and Client Services Manager at RBS Invoice Finance. Notable achievements include enhancing operational efficiencies, managing cross-site work migrations, and leading effective teams in debt recovery and credit control. Louise holds multiple qualifications in Anti Money Laundering from the International Compliance Association and possesses foundational education in law, sociology, history, and citizenship.