Susanne Nylund

Susanne Nylund is an accomplished service designer with extensive experience in customer-centric service development. Currently serving as Lead Service Designer at Parks and Wildlife Finland since April 2020, Susanne focuses on enhancing design maturity and improving customer research methodologies. Prior to this role, Susanne was the first service designer at Parks and Wildlife Finland, where the exploration of customer centricity began. Susanne also held positions at Digitalist Group & Network and InterQuest Oy, contributing insights and service design expertise. Earlier work includes project coordination at the World Scout Bureau and regional coordination for the Helsinki Metropolitan Area Guides and Scouts. Susanne Nylund holds a Master’s Degree and Bachelor’s Degree in Sociology from the University of Helsinki.