Thiago Fowler has a strong background in law enforcement and customer success, with experience in leadership roles and training. Currently, Thiago serves as the Onboarding Team Lead for the Americas at Mews, where Thiago directs a team and establishes organizational priorities. Prior to this, Thiago was a Costumer Success Partner Team Lead at Booking.com, where Thiago managed a team of direct and indirect reports. Thiago's background includes extensive experience in hostage negotiation and special operations leadership with the Polícia Civil do Estado de São Paulo. Thiago holds a Bachelor of Business Administration and a Bachelor of Laws from Universidade Paulista.
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