Bonnie Trigg

Bonnie Trigg is a seasoned professional in call center operations with extensive experience in leadership and management roles. Currently serving as Senior Director of Call Center Operations at Midland Credit Management since March 2013, Bonnie has a proven track record in overseeing multi-site operations in both the United States and India. Previous positions include Director of Call Center Operations and Operations Manager at Encore Capital Group from 2005 to 2013, where Bonnie led cross-functional teams and developed collection strategies. Bonnie also contributed to the startup of Jefferson Capital at CompuCredit from 2002 to 2005, managing a large collections staff and enhancing processes for productivity. Early career highlights include managing training and development initiatives at Fingerhut from 1986 to 2002, where Bonnie achieved significant cost savings through process improvements. Bonnie holds a degree from Concordia University-St. Paul.