JoAnn Henriques

JoAnn Henriques has over 20 years of work experience in the hospitality industry. JoAnn began their career in 1998 as a Front Desk Agent at the Lancaster Host Resort and Conference Center. In 2000, they moved to the Best Western Merrimack Valley, where they served as a Guest Services Manager and Assistant General Manager for five years. In 2005, they joined the Denihan Hospitality Group as an Assistant Revenue Manager. From 2010 to 2011, they worked as a Revenue Manager at the Lucerne Hotel. JoAnn then moved to Agoda.com, where they held the roles of Pricing Analyst and Sales Manager in Hawaii and San Francisco from 2012 to 2014. In 2014, they also worked as an Operations Manager at InSO International Call Center. From 2014 to 2018, they worked as a Client Relationship Manager at Chargeback Gurus. In 2018, they became a Senior Director of Customer Success and Customer Success Manager at MidMetrics. JoAnn also worked as a Self Employed in 2018.

JoAnn Henriques began their educational career in 2011, earning an Associate's degree in Business Administration from Kaplan University Online. JoAnn then went on to earn a Bachelor's degree in Business Administration from the same institution in 2013. In 2012, they obtained a Certificate in Hotel Revenue Management from eCornell.