Pasqualino Cerullo

Pasqualino Cerullo is an experienced IT Service Delivery Manager and Scrum Master with a strong background in IT service management, process optimization, and customer satisfaction, currently working at Migros-Genossenschafts-Bund since March 2021. Cerullo has previously held roles at Postauto Schweiz AG, Die Schweizerische Post, SV Group, PIDAS, and Raiffeisen Schweiz, involving responsibilities such as service level agreement management, change management, and project leadership. Educational qualifications include ITIL certifications and a degree in Business Informatics. Cerullo possesses expertise in service continuity, performance management, stakeholder negotiation, and continuous service improvement across various IT environments.