Anahel Figueroa Alvarado

Anahel Figueroa Alvarado has extensive experience in customer experience management and process improvement, currently serving as the Director of Customer Experience at Millicom (Tigo Honduras) since June 2014, where responsibilities include enhancing B2B customer satisfaction and engagement through analysis and optimization of interactions. Previous roles include Productivity Senior Analyst at Grupo Financiero Ficohsa, Continuous Improvement Project Leader at Banco Centroamericano de Integración Económica (BCIE), and various leadership positions focused on productivity and quality management at BAC Credomatic Honduras. Anahel holds multiple certifications in Six Sigma and quality assurance, alongside a Master's degree in Economics and Finance from Universidad Católica de Honduras.