Edelyn E.

Edelyn E. is an experienced IT Service Management professional currently serving as a Manager at the Ministry of Education in the UAE, a role held since November 2020. Responsibilities include developing IT governance frameworks, collaborating with cross-functional teams, and leading technical teams in incident/problem resolution for over 150 applications and services. Prior experience includes roles at IBM on the Etihad Airways Project, where Edelyn managed complex incidents across 350+ IT services, and at Etihad Airways and Capgemini, where responsibilities encompassed incident management and service desk operations. Additional experience includes senior technical support roles at TELUS International and Sykes Philippines, with foundational work as an outbound call center agent. Edelyn holds a Bachelor of Science degree in Computer Engineering from Manuel S. Enverga University Foundation.