Rael D.

Rael D. has a diverse work experience spanning various roles and industries. Rael started their career in 2007 as a Technical Support Representative at Sitel, where they provided technical support for email, internet connectivity, VOIP, and home networking issues. Rael also handled escalations and supported colleagues as a floorwalker.

In 2009, Rael joined [24]7.ai as a Technical Support Representative, where they provided technical support for phone features, service, and subscription issues. Rael also provided technical and admin support for Blackberry Business and Enterprise, as well as premium support for Apple iPhones.

In 2010, Rael moved to Thomson Reuters as a Customer Support Executive - Technical. Rael provided product support for Thomson Reuters Eikon, Reuters 3000 Xtra, Reuters Data Feed, and other Reuters products. Rael collaborated with development teams and product managers for bug/defect investigations and managed enhancement requests.

In 2013, Rael was promoted to the role of Senior Customer Support Executive - Technical at Thomson Reuters. In this position, they continued to provide product support and worked closely with development teams and product managers. Rael also managed team performance through coaching, process improvement, mentoring, and training.

In 2014, Rael joined Nasdaq as a Shift Lead, Product Support, where they managed a team responsible for tasks such as monitoring batch jobs, product/service configuration, user administration, client communication, client relationship management, and global coverage of client requests. Rael also served as the Senior Manager, Product Support, responsible for the success and day-to-day operations of the Nasdaq Market Tech Service Desk department.

In 2020, Rael joined VITALS as the Head Of Support. Rael led the strategy and operations of the Vitals support and customer success team, achieving a 5/5 star average with over 3000+ Shopify app reviews. The team provided support to over 20,000 clients from various countries on a 24x7 basis.

Most recently, in 2022, Rael joined Mixmax as the Head Of Support.

Rael D. has a background in electronics and communications engineering. They attended Saint Louis University in the Philippines, where they studied Electronics and Communications Engineering. Afterward, they enrolled in Colegio de Dagupan, where they pursued Computer Installation and Repair Technology. Finally, Rael D. attended AMA Computer College to study Computer Engineering. In addition to their education, Rael D. also obtained several certifications. They earned the ITIL Foundation V4 certification from AXELOS Global Best Practice in April 2019. They completed the Essentials of Management Certification Program from The Wharton School in March 2017. Lastly, Rael D. obtained the Lean Six Sigma Yellow Belt Certification from Robbins International/Lean 2020 in May 2016.