David Patarica

David Patarica currently serves as a Senior Manager at mm1 since August 2021. Prior experience includes impactful roles at UPC Schweiz GmbH, where David held several key positions from 1998 to 2021. As Director of Customer Experience Management for CH & AT, David oversaw customer experience programs that achieved significant financial value and received awards for excellence. David also developed comprehensive CX initiatives that notably improved NPS by 40 points, integrated KPIs into corporate targets, and led various successful change management efforts, including M&A activities and the introduction of automated order management systems. David's career reflects strong expertise in customer experience, operational excellence, and program management.