Jailene McLain

Jailene McLain has a diverse background in customer service and management, currently serving as the Customer Experience and Outreach Manager at Mobius Mobility since August 2018, where responsibilities include enhancing accessibility through the iBOT Personal Mobility Device. Prior experience includes roles as Customer Solution Leader at OSRAM, focusing on the coordination of global product shipments and inventory analysis, and as Quality Entry Manager at Numotion Mobility, where team motivation and communication with both internal and external parties were key to performance. Jailene began a career in customer service at Unitrin Direct, consistently exceeding call standards and quality metrics. Academic credentials include a Bachelor's degree in Business Administration and Management from Southern New Hampshire University and an A.S. degree in Business Administration/Marketing from Middlesex Community College.