John Bilbay

John Bilbay has extensive work experience in customer service and management roles. John currently serves as the Chief Customer Officer at Modisoft Inc since March 2023, where they are responsible for overseeing customer-related initiatives. Prior to this, they worked as the Director of Customer Experience at the same company starting in October 2022.

Before joining Modisoft Inc, John worked as the BPO Delivery Director at Provalus from September 2021 to October 2022. John also served as the Customer Service Manager at Gene by Gene from March 2018 to September 2021, where they were responsible for managing customer service operations.

John's earlier experience includes working as the Call Center Manager at Just Energy from February 2016 to January 2018. Prior to that, they worked as the Customer Service Manager at Blackhawk Engagement Solutions from May 2007 to January 2016. In this role, they oversaw various programs at their offshore and domestic call centers, managing corporate client accounts related to rebate, Visa prepaid cards, and employee incentive programs.

John Bilbay completed a Master of Science degree in Management from Texas A&M University-Commerce, which they obtained between 2009 and 2012. Prior to that, they received a Bachelor of Science degree in Legal Science from Pennsylvania College of Technology, where they studied from 1996 to 2000.