Head Of Insurance

MoneySmart Group is South East Asia's leading personal financial portal, helping consumers to compare credit cards, loans and insurers. MoneySmart was founded in 2009 with the simple goal to help consumers make better financial decisions.

Bubblegum is a digital platform built and owned by MoneySmart Financial that provides users with general insurance education, policy management capabilities, and a fuss-free application process for insurance coverage. Bubblegum was formed as an in-house brand and is in line with MoneySmart's vision to be everyone's trusted personal financial coach.

Mission

Bubblegum is building a new generation of insurance products that are consumer and digital first, in APAC. We are looking for a Head of Insurance to lead all operations, implement strategy, inform product development, distribution, regulatory compliance and ultimately customer success. 

We are looking for someone with deep appreciation for the unique challenges of the insurance business, and the zeal and interest in wanting to create new products and user experience to be primarily digitally distributed. The recipe for success is combining Hunger, Humility and Smarts to lead the Bubblegum business into the future.

Responsibilities

Strategy

• Work with the Executive team to inform a Bubblegum strategy that drives growth and profitability
• Develop business plans to deliver shareholder value with a focus on ROI and optimising capital investment
• Drive strong customer engagement and ownership utilising data to create understanding and in turn real solutions
• Strive for market leadership in customer experience and satisfaction 
• Support the MoneySmart Marketplace Business with Insurance strategy and maximise synergies across both business units
• Own the Business Unit P&L, targets and performance. Create clear financial forecasts and deliver against them, providing a narrative on successes and achievements to share with investors
• Develop the leadership team and the capabilities needed to win

Commercial - Product Development

• Own the roadmap, vision, and execution of our financial product development (product design, lines of business, etc.).
• Work with the product and technology teams to bring insurance products to market in a way that delights customers through great pre-purchase and post-purchase experiences
• Create and successfully launch new lines of attractive financial products that customers want and are profitable
• Lead commercial negotiations with potential carriers and distribution partners
• Maintain and build on existing carrier relationships to keep products relevant and fit for our customers and target segments with win-win outcomes for both parties (including monitoring, reporting and assessing profitability ratios)

Marketing and Distribution

• Design cost effective distribution strategies
• Secure distribution partnerships with digital partners
• Drive engagement, cross sell and retention
• Be an ambassador for the Bubblegum brand and further build our profile in the market

Digital Product Experience development

• Drive an innovation agenda to create a great digital customer experience that is optimized and drives data and customer ownership over time 

Operations

• Own customer satisfaction through customer service, claims experience, online-to-offline sales journeys, reconciliation and reporting)
• Build a culture of customer accountability and satisfaction into customer service and other operational touch points. Hire and train operational experts to provide best in class customer experience.
• Design and set up scalable operations ready for expansion into new markets.
• Keep the team motivated and aligned with the plan and drive retention and performance

Requirements

• A minimum of 8 years experience in personal lines of insurance product development, ideally in multiple markets in the region
• Holding insurance qualifications are a positive, especially General Insurance certifications
• Intimate understanding of the insurance product development process from conception to scale in Singapore and other APAC markets
• Deep understanding of challenges and opportunities facing consumers and insurers and experience in all aspects of the insurance value chain, especially in Singapore
• Data driven - solid approach on how to leverage data across all functions of the business to create and maintain a competitive advantage
• Digital distribution experience - deep understanding of how to drive distribution and CLTV via retention and cross sell 
• Extraordinary leadership ability and experience: high energy, motivation to work collaboratively and create the best working atmosphere. Challenges all ideas and enjoys being challenged.
• Excellent stakeholder management and ability to lead in matrix organisational structures

Moneysmart culture values and tenets

The traits we admire are core intrinsic qualities we look for in someone we want on our team, and we look for people who are Hungry, Humble and Smart. We also expect all our people to uphold the following company values:

• Play to win as a team
• Solve for the customer
• Embrace a personal growth mindset
• Own it openly
• Challenge the status quo and deliver outcomes

MoneySmart Group is an equal opportunity employer. Please include only relevant details and avoid unnecessary information (e.g., photos, age) in your job application to assist us in ensuring that the interview process is devoid of bias.