Pontus Flink

Pontus Flink is an experienced IT professional currently serving as an IT Service Desk Analyst at Monument Re Group since June 2021. Prior to this role, Pontus Flink worked at IBM from April 2007 to June 2021 in various capacities including Quality Advocate, Customer Service Representative, and User Administrator. Responsibilities included communicating with users, troubleshooting issues, and providing support for applications such as Lotus Notes, Outlook, SAP, MS Office, and Citrix. Key achievements across roles involved the creation of knowledge base documents to enhance team efficiency.