Zsuzsanna Hatyka

Zsuzsanna Hatyka currently serves as the IT Asset, Configuration and Change Manager at Monument Re Group since October 2023. Previously, Zsuzsanna held the position of Service Delivery Manager at Kyndryl from November 2021 to December 2022 and at IBM from February 2015 to November 2021, where responsibilities included leading multidisciplinary teams and managing projects related to Unix and Windows server environments, VMware virtualization, and MSSQL. Additional roles at IBM encompassed Change Manager, Service Coordinator, and Service Availability Manager, focusing on service delivery coordination, change management, and ensuring compliance with security standards. Zsuzsanna began in the customer service sector at Cineworld Cinemas Ltd and gained teaching experience in English at Unió Language School and Péter Rózsa Secondary Grammar School. Educational qualifications include a BA (Hons) in Film & Photography from Edinburgh Napier University and an MA in Teaching English Language and Literature from the University of Pécs.