Obafunke Oludayo

Obafunke Oludayo is an experienced customer support professional with a strong background in customer operations and relationship management. Currently serving as a Customer Operations Advisor at Monzo Bank since February 2023, Obafunke excels in providing exceptional customer support and addressing customer frustrations effectively. Previous roles include Customer Support Representative at LOVESPACE, where support was provided to over 3,000 customers, and Customer Advisor at Severn Trent, focusing on customer relationships and purchasing assistance. As a Customer Support Team Lead at Heroshe, Obafunke proactively resolved customer issues and developed training materials. Early experience includes roles at Casabella International Ltd and the Ministry of Agriculture, where customer inquiries were managed and compliance with regulations was ensured. Obafunke holds a Master's degree in International Management (Operations) from Teesside University and a Bachelor's degree in Zoology/Animal Biology from the University of Ilorin.