Bhumika Rana

Bhumika Rana is a skilled IT professional with extensive experience in application support and technical analysis. Since February 2017, Bhumika has been serving as a Senior Application Support Specialist at Mortgage Alliance, where responsibilities include managing inquiries from mortgage brokers, logging user incidents, and addressing service disruptions using the Service Now ticketing system. Prior to this role, Bhumika worked as a Technical Support Analyst at Trilliant Networks Canada Inc., focusing on monitoring and debugging applications and production database servers, while also engaging with developers through JIRA. Bhumika's career began as an IT Support Engineer at OneIT, providing support for various Windows operating systems. Bhumika holds a Master's degree in Information System Security from Concordia University and a Bachelor's degree in Computer Engineering from C.K. Pithawala College of Engineering & Technology.