Claire Pontefract

Claire Pontefract is an experienced customer service professional, currently serving as Customer Service Manager at Motorpoint since January 2020, where management of a team and high standard customer service delivery are key responsibilities. Prior roles at Motorpoint include Customer Service Supervisor and Customer Service Assistant, where effective management of handovers and problem-solving during car purchases were critical. Previous experience at Virgin Media from 2012 to 2019 involved roles such as Customer Experience Executive and Customer Contact Delivery Support, contributing to significant transformation projects while focusing on enhancing customer engagement. Claire holds a National Diploma in BTEC Popular Music from Swansea University, earned between 2001 and 2003.