Eman Rifaat

Eman Rifaat, CCXP, has extensive work experience in the customer experience and service industry. Eman is currently serving as the Chief Customer Officer at DMG | Mountain View since July 2020. Prior to this, they held various roles at vodafone CC manager, including Head of Internet Contact Centre, Internet and Business Solutions Senior Manager, International Account Senior Ops Manager, and Head of Customer Experience and Service Modeling. Eman has been working in this industry since 2009 and has a diverse range of expertise in managing customer service operations and developing customer experience strategies.

Eman Rifaat CCXP obtained a Master of Business Administration (MBA) degree in Global Management from Paris ESLSCA Business School in 2020. Eman Rifaat also holds a Bachelor's degree in Pottery and Ceramics from Applied Arts College, earned in 1992. Additionally, Eman Rifaat has obtained certifications such as Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in 2022, Dialogical Coach Certification from Universidad Francisco de Vitoria in 2016, and Certified Assessor from SHL in 2006.