Chris Gunn

Chris Gunn is the Senior Director of Solultions Engineering at MoxiWorks. Chris has over 20 years of experience in customer service and operations management. Chris has a proven track record of improving customer satisfaction and reducing costs.

Prior to joining MoxiWorks, Chris was the Senior Operations Manager at Pro.com. Chris was responsible for recruiting, hiring, training and deploying a tier 2 customer support team. Chris also led the creation and implementation of a searchable knowledge base. Under their leadership, scheduled to completed rates improved by 59%. Chris also worked closely with product and marketing teams to create a seamless customer experience. During their time at Pro.com, they reduced customer service costs by 40%.

Chris is a highly effective manager with strong people skills. Chris is able to brief and train team members on new programs or processes as needed. Chris is also adept at managing personnel and budget needs.

Some of their coworkers include William Linafelter - Director of Human Resources & Total Rewards, Meghan Foulkes - VP, Mid-Market Sales, and Troy Rech - VP, MLS Sales. Their manager is York Baur, CEO.