Swetha Prabhakaran

Swetha Prabhakaran is a Customer Success Manager at Moxo since July 2024, with a prior role as Senior Customer Success Associate at Contlo where Swetha managed approximately 60 accounts and significantly reduced onboarding time for new clients. Previous experience includes serving as Account Manager at Hevo Data, successfully growing an account book of $350K ARR by 20% year-over-year, and as Customer Success Manager at trica, ensuring a 98% retention rate for a portfolio of 80+ SMB clients. Swetha also holds a background as Client Solutions Executive at ByteDance, overseeing ad audits for quality assurance, and has experience as a Student Coordinator at Optimus and a Marketing Intern at Molkem. Educational qualifications include an MBA from the Institute of Management, Nirma University, and a BTech in Electrical and Electronics Engineering from T.K.M College of Engineering.