Crys Cooper

Crys Cooper has a diverse work experience spanning over a decade. Crys began their career as a Sales Agent at Time Warner Cable in 2010, where they focused on customer service and sales. Crys then transitioned to a role as a Sales Supervisor, where they supervised teams and exceeded sales performance goals.

Cooper later joined the NYC Department of Information Technology & Telecommunications as a Workforce & Vendor Management Supervisor. In this role, they supervised a team in a contact center, handled forecasting, and achieved Service Level Agreement for 17 consecutive months.

Crys then moved on to New York City Transit as an Assistant Transit Management Analyst, where they oversaw training units and streamlined reporting processes. Cooper also worked at the New York City Mayor's Office of Operations as a 911 Quality Assurance Analyst, focusing on call response time and implementing public awareness campaigns.

Most recently, Cooper worked at MTM, Inc. as an Operations Manager and Director of NY Program Operations. In these roles, they managed budgets, built relationships with stakeholders, and implemented various programs to improve operations. Notable achievements include decreasing employee turnover, launching new programs, and implementing real-time GPS tracking.

Cooper's work experience highlights their strong leadership skills, ability to manage budgets, and dedication to improving operations and customer satisfaction.

Crys Cooper received a Bachelor of Arts (B.A.) degree in Communication and a Bachelor of Science (B.S.) degree in Business Administration and Management, General from Saint Louis University between 2005 and 2010. Additionally, Crys obtained a certification in Mental Health First Aid from the City of New York in May 2016 and completed a Data Science Orientation course from Coursera in 2022.