Ethan Potter

Ethan Potter is a seasoned IT professional with extensive experience in providing technical support and managing IT operations across various organizations. Currently employed as a Microsoft Teams Devices Engineer and Microsoft Viva Engineer at Mural Corporation since June 2023, Ethan offers tier 2-3 support to educational institutions, collaborating with IT administrators to ensure smooth configurations. Prior to this, Ethan served as an IT Specialist at Relias Healthcare, overseeing IT operations for four locations and enhancing clinical teams' efficiency. Additional experience includes serving as a Tier 2 Support Engineer during the COVID transition at EPIC PLACEMENTS, supporting thousands of users, and working as an IT Field Technician at Carlisle, providing on-site support across multiple Wendy’s locations. Ethan’s background includes roles in project management, network consulting, and customer service, complemented by a degree from the University of Mississippi.