Justin Shoup

Justin Shoup started their work experience in 2005 as a Customer Account Executive at Comcast Cable, where they resolved technical cable service issues and assisted customers with billing and services. In 2008, they worked as an Information Specialist at OneCoast, responsible for processing web orders and handling customer inquiries. From 2010 to 2013, Justin worked at SnapRetail, starting as an Information Specialist and eventually becoming the Director of Customer Success. In this role, they managed the customer success team, developed key metrics and reports, and conducted performance reviews and one-on-one meetings with team members. From 2018 to 2019, they worked as a Trainer at Petrosoft LLC, and from 2019 to 2022, they served as a Customer Experience Manager at LUMA Institute. Currently, Justin is employed as a Sr. Success Architect at Mural.

Justin Shoup earned a Bachelor of Science (B.S.) degree in Psychology from Drexel University, where they studied from 2001 to 2005. Additionally, they have obtained several certifications, including "Agile Foundations" from LinkedIn in June 2023, "Certified Practitioner of Human-Centered Design" from LUMA Institute in July 2019, "GDPR for Marketers" from LinkedIn in May 2019, "Learning GDPR" from LinkedIn in May 2019, "Working with Upset Customers" from LinkedIn in February 2018, and "Customer Service Leadership" from LinkedIn in January 2018.