Deepjyoti Deka

Deepjyoti Deka is a Customer Success Associate at Murf AI since May 2023, having previously served as a Chat Associate I at TTEC from August 2020 to February 2023, where responsibilities included managing inbound chat and email queries in the SaaS process, identifying fraud trends, resolving account takeover cases, and educating customers on policies. Prior to TTEC, Deepjyoti held the position of Lead Generation Executive at First Lead Source Pvt Ltd from November 2019 to April 2020, focusing on identifying new business opportunities through various outreach methods. Deepjyoti completed a Bachelor of Arts in Geography from Gauhati University between 2013 and 2016 and attained a 12th grade education in Humanities from Army Public School Narangi from 2011 to 2013.