Tracie Coccia

Tracie Coccia is an experienced customer service professional with a diverse background spanning over two decades in various roles across multiple industries. Currently serving as a Customer Service Representative at MÜV since January 2023, Tracie has demonstrated a commitment to delivering exceptional service through various communication channels. Previous roles include Customer Service Team Lead at Ashley Furniture Homestores and Returns/Exchange CSR at Under Armour, where responsibilities involved processing exchanges, enhancing customer experience, and maintaining product knowledge. Additionally, experience as a Clinical Associate at Optum Global Solutions involved scheduling healthcare appointments and managing member information in compliance with HIPAA regulations. Tracie's earlier career includes roles as an Insurance Agent, Ramp Agent, Office Secretary, and Operations Manager, showcasing strong organizational and interpersonal skills. Currently pursuing further education at Bryant & Stratton College, Tracie continues to build on a robust foundation in customer service and operations.