Andrew Hesketh has work experience as a Systems Interface Analyst and ITIL System Service Desk Analyst at MyCSP Ltd, starting in November 2016. In this role, they worked in a small team to resolve incidents, problems, service requests, and data issues in a Pensions Administration Company responsible for the Civil Service Pension Scheme. Andrew also reviewed new processes for various ITIL aspects of the service and ensured accurate logging of all incidents and requests received via phone, email, or in person. Prior to this, Andrew worked as a Technical Analyst at Universities Superannuation Scheme (Ltd) from August 2014 to June 2016.
Andrew Hesketh attended Liverpool John Moores University from 2012 to 2016, where they pursued a Bachelor of Science (B.S.) degree in Computer Studies.
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