Brooke Hamilton

Brooke Hamilton is an experienced professional with a strong background in quality assurance, customer experience, and graphic design. Currently serving as a Quality Analyst at n2y LLC since February 2017, Brooke excels in identifying test requirements, developing functional test cases, and maintaining test artifacts. Previous roles include Customer Experience Analyst and Customer Support Specialist, where responsibilities encompassed managing customer feedback, creating training materials, and enhancing customer retention efforts. At Lorain County Community College, Brooke worked as a Master Control Operator, programming content for public access and operating camera equipment. Earlier experience as a Designer/Marketing Manager at Cornerstone Cabinets involved project layouts and social media management, while work as a Graphic Artist at Bennett's Computerized Novelties focused on product design and marketing. Brooke began the career journey as a Front Desk Service Representative/Night Auditor at Laquinta Suites. Academic credentials include a Bachelor of Science and an Associate Degree in Visual Communication Technology from Bowling Green State University.