Oleksii Kanistratenko

Oleksii Kanistratenko serves as the General Manager of Customer Support in the Quality Assurance division at Namecheap, Inc., where responsibilities include strategic development and organizational coordination for a team of over 100 full-time staff across three locations, complemented by over 100 part-time representatives. Previous roles include Team Lead/Manager for Hosting Customer Support QA, focusing on quality goals and team management, and Customer Support Specialist, where Oleksii developed expertise in customer service, troubleshooting, and cross-departmental collaboration. Additionally, Oleksii has experience as a Customer Support Consultant at B2B Soft, optimizing processes for enhanced productivity. Oleksii holds a Master's degree in Computer-driven Systems and Networks from the National Technical University "Kharkiv Polytechnic Institute."