Mobark Ali

Mobark Ali is an experienced quality assurance professional with a strong background in ensuring high standards for customer service. Currently serving as the Quality Assurance Manager at Namshi.com since June 2023 and as a Senior Quality Officer at Shory since February 2022, Mobark previously held the position of Quality Assurance Lead (CX) at Namshi.com from October 2014 to February 2022. With a foundational role in quality audits, feedback processes, and coaching, Mobark has effectively contributed to improving transaction quality, customer experience, and operational performance. Earlier career experience includes roles as a Senior Quality Assurance Analyst at Namshi.com, a CSR at Cupola Teleservices, and a journalist at Alsahafa newspaper, complemented by a Bachelor’s degree in Communication Science from the University of Gazira.