Debbie Shaw

Debbie Shaw is an accomplished Customer Operations Manager at Nasstar since June 2021, focusing on enhancing service delivery and managing teams across onshore and offshore locations. Prior experience includes serving as Head of Service for a major entertainment business, overseeing a fully managed service operation. At Modality Systems, Debbie held the position of Service Delivery Executive within the world's largest independent Skype for Business practice. With a solid foundation in the outsourcing industry, Debbie possesses ITIL V3 Expert qualifications, Lean Six Sigma Black Belt certification, and extensive leadership capabilities. Previous roles encompass significant experience at EDS/HP Enterprise Services and RSA, covering various sectors such as finance, retail, and government. Recognized for strong communication, organization, and project management skills, Debbie has consistently delivered effective service delivery outcomes and managed complex client relations.