Elaine Gleeson

Elaine Gleeson is an experienced telecommunications professional with a strong background in incident and change management. Currently serving as the NOC Incident and Change Manager at National Broadband Ireland since August 2021, Elaine has previously held roles such as Billing and Collections Manager at iD Ireland and Telecoms Unit Manager at Headcount Engineering. With extensive experience at Telefónica as Retail Billing Line Manager, Elaine was responsible for the integrity of O2 billing and had authority over IT changes affecting billing. Elaine's earlier positions at O2 Ireland involved leadership roles, including the development of the Technology Change Management strategy. Elaine's educational background includes an Engineer's Degree in Electronic Systems from the University of the West of Scotland and a Higher Certificate in Electronic Engineering from Technological University Dublin.