Melquisedec Zepeda

Melquisedec Zepeda is a seasoned professional with a robust background in business analysis and systems analysis, currently serving as a Business Analyst at the National Cooperative Bank since January 2022. Prior to this role, Melquisedec worked at Popular Bank as a Business Systems Analyst, where responsibilities included translating business needs into software requirements and assisting in the development of a consumer lending platform within Salesforce. Previous experience encompasses positions at Banco Popular de Puerto Rico, where Melquisedec served as a System Analyst managing incident resolution and liaising with vendors, as well as a Call Center Supervisor and Customer Service Representative, showcasing a dedication to quality customer service and team leadership. Early career at Sears, Roebuck and Co. involved sales and merchandising. Melquisedec holds a degree in Managerial Economics from the Inter-American University of Puerto Rico-Metropolitan Campus.