Sergio G. is a seasoned professional with extensive experience in customer experience management and team leadership. Currently serving as a Customer Advocate Manager at General Vision Services since March 2024, Sergio leads a team of six call center agents, focusing on enhancing operational efficiency and customer satisfaction. Prior experience includes a role as Customer Experience Manager at Fareportal from July 2015 to March 2024, where Sergio specialized in improving customer interactions and analyzing feedback for service enhancement. Earlier career stages included significant contributions at Delta Dental Insurance Company as a Call Center Supervisor, and United Airlines as a Customer Relations Specialist, where Sergio developed skills in conflict resolution and effective communication. Sergio began in education as an English teacher at Bonampak Elementary School, preceded by work as an English translator at RAK Sistemas Electricos S.A. de C.V. Sergio holds a Bachelor of Business Administration from Universidad Tecnológica de México.
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