Darshan C Baikadi

Darshan C Baikadi has over a decade of experience in the telecommunications industry, currently serving as Manager Telecom at NationsBenefits India since August 2020. Darshan specializes in team leadership and development, process optimization, and the implementation of cloud-based contact center solutions like Genesys Cloud. Previous experience includes roles at Mitel as a Technical Support Specialist and System Implementation Specialist, where expertise was applied in customer management and technical assistance. At DXC Technology, Darshan managed critical contact center operations for Nokia, while earlier roles at ABS India involved overseeing proof of concepts and project management for communication systems in significant projects like the Kochi Metro. Academic credentials include a Bachelor of Engineering in Mechanical from Dayananda Sagar College of Engineering.