Chris Laverick

Chris Laverick is an experienced professional in customer journey management and supplier performance, currently serving as Customer Journey Manager for the Recoveries portfolio at NatWest Group since February 2013. In this role, Chris oversees the recovery strategy and manages third-party suppliers, playing a critical role in the Debt Sale programme. Previously, Chris held the position of Head of Supplier Management in Debt Management Operations, focusing on supplier conduct and performance across multiple business areas. Chris's career includes significant roles at Lloyds Banking Group and HBOS, where performance management and process improvements were key responsibilities. Chris began the career as a Strategy Analyst at GE Money after obtaining a BA Hons in Business Management from the University of Leeds.