Joshua Dries

Joshua Dries has a diverse work experience in the contact center technology and operations field. Joshua started their career at Pioneer Credit Recovery as an Operations Supervisor from August 2006 to June 2007. Joshua then joined Sallie Mae, where they held various roles such as Dialer Tactician, Dialer Strategist, Dialer Supervisor, Manager of Dialer Operations, and Dialer Development Project Manager from June 2007 to July 2014. Currently, they are working at Navient as the Director of Dialer Operations from July 2014 to January 2017, then as the Sr. Director of Contact Center Tech from January 2017 to January 2021. Joshua is currently the VP of Contact Center Technology & Optimization starting from January 2021.

From 2002 to 2003, Joshua Dries attended Buffalo State University. However, no degree or field of study information is available for this period.