Susan Innes

Susan Innes, MBA, is an accomplished Associate Principal at Navigator Ltd., where expertise in quantitative and qualitative research supports clients' business strategies. With prior experience at RBC from December 2020 to April 2024, Susan served as Design Lead and Senior Design Researcher, focusing on enhancing digital investing services and optimizing user experiences. Susan's career at BMO Financial Group spanned over two decades, culminating in the role of Senior Manager for Enterprise Purpose, Customer Experience and Insights, where management of a cross-border research team facilitated strategic intelligence development. An educational background from Queen's University includes a Master of Business Administration in International Marketing and a Bachelor of Arts in English Literature.